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Shipping Policy

We will make reasonable efforts to ensure that orders will ship within two business days, except
during U.S. Federal holiday periods. Shipments are processed Monday – Friday.

Please allow up to 24 hours after you receive your shipment notification email, for tracking information to appear on the carrier’s website. Shipping times are estimates given by the carrier and are not guaranteed, as there may be delays due to the holidays, bad weather, and other variables. We are not responsible for
service commitments by the carriers.

 

Shipping is available within the United States. We currently we do not offer international shipping.
Shipping cost is calculated at checkout. You may insure your package during this time. Shipping
fees are non-refundable.
 
Please make sure all shipping information is correct before checking out. We are not able to change
shipping information once an order has been processed. If you need to update shipping information
on an order that has not been processed, email Customer Service immediately at
info@goldentreasurebox.co.  Once processed, changes cannot be made.

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We are not responsible for shipments lost due to an incorrect address provided by the customer. In
most cases, if the order cannot be delivered due to an address error, the parcel will be returned to
us by the carrier.

 

All returned orders will be refunded, minus the shipping cost and any other
fees, and cannot be shipped back out. At this point, you will need to reorder your merchandise.


A reshipping fee of $10, not inclusive of the standard shipping cost, will apply should a package be
undeliverable due to incorrect delivery information provided by the customer. All undeliverable
returned packages are subject to a 20% restocking fee to cover additional fees and unpaid shipping
costs.

 

If an order is returned, we will send a notification by email. If you received a defective product, please contact us within 48 of receiving your order to initiate a replacement claim. Send your order number, contact information, description of the defect, and any pictures or videos showing the defect to info@goldentreasurebox.co.

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In a rare situation where it was the shipping carrier that lost your item (for example, the tracking
number shows a delivery exception), please file a claim with the carrier directly - this can often be
done directly on their website. We’re not responsible for damaged, lost, or stolen item(s) or packages.

Return & Exchange Policy

We thank you for purchasing our products at http://www.goldentreasurebox.co operated by Golden
Treasure Box, LLC. Because of the intimate nature of the items we sell, we are unable to return,
or exchange purchased toys and products of any kind unless defective. This is for the health,
safety, and peace of mind of our customers as well as the integrity of our products. Any item
that is designed to come into contact with any body part or fluid is non-returnable and non-
resalable. Once these items leave our warehouse, they are considered used, and therefore cannot
be returned.


This includes, but is not limited to:

  •  Vibrators And Dildos

  • Anal Toys, Beads and Plugs

  • Cock And Ball Devices, Cock Rings and Cock Sleeves

  • Gags And Ropes

  • Lingerie And Mens Wear

  • Lubes, Sprays, Massage Oils, Condoms, and Body Paints

Defective Warranty

If an item is found to be defective, a replacement claim for the unused, defective item can be initiated
within 30 days of original purchase.  The replacement will be for the same item only, this may
include the same item in a different color from the original purchase. Customer should contact
customer service within the 30-day warranty period to begin their replacement process. If you do not
contact customer service within this time, your replacement will not be permitted. Any returns
without proper approval and authorization will not be accepted.

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Email us your order number, contact information, description of the defect, and any pictures or videos
showing the defect at info@goldentreasurebox.co. Subject line should read “Replacement Claim.”
Once we receive your replacement request, we will review your issue. If approved, we issue you a
Return Authorization (RA) code, a prepaid shipping label, and instructions to return the defective
item. A Return Authorization number must accompany any replacement in order for it to be
processed. We will not accept any replacements without one.

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Upon return of the defective item, we will happily send a replacement or offer you a store credit less
any shipping and insurance fees. Please note, store credits and replacements can take up to 2-3 weeks
to be processed. Any item returned must have ALL original parts and packaging, batteries if
applicable, cords, controls, blank warranty cards, instructions etc. In the event the defective item
that is approved for return is no longer in stock, no longer available, or on backorder, you will be issued. 

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